| We have put together a number of frequently asked questions which we are sure you will find helpful. And remember, for further help you can email us at help@infogen.net.nz or phone our helpline 0800 188 111.
What are the dial up settings?
The settings for dial-up access are:
Toll Free: 0867 46364
Server details
Infogen Home Page (WWW): www.infogen.net.nz
Incoming mail server (POP3): mail.infogen .net.nz
Outgoing mail server (SMTP): mail.infogen.net.nz
Webmail server (WWW): webmail.infogen.net.nz
News Server (NNTP): news.infogen.net.nz
Advanced dial-up settings
Dial up protocol: PPP
IP Address: Server assigned
Gateway: Server assigned
DNS Server: Server assigned
Primary DNS Server: 210.55.12.1
Secondary DNS Server: 210.55.12.2
Use authentication: Yes
Authentication type: PAP then scripted-login
Connection speed: 57600
Setting up a Dial-up Connection
Follow the instructions below to set-up your Windows PC for dial-up. If you are an Apple Macintosh user please call our
helpdesk on 0800 188 111.
The following settings apply for Windows XP/2000
a. Go
b. to "Start / (Settings) Control Panel / (Dialup) Network Connections"
c. Go to "Create new connection" you will find this under the "File" menu if not in the left menu column
d. Welcome to the new connection wizard "Click Next"
e. Select "Connect to the internet", Click "Next"
f. Select "Set up your connection manually", Click "Next"
g. Select "Connect using a dial-up modem", Click "Next" (if this option is grayed out then your modem is not installed)
h. Enter 'Infogen' into the ISP Name field, Click "Next"
i. Enter "0867 46364" in the Telephone number field, Click "Next"
j. Enter your Username and Password, Click "Next"
k. Click "Finish" (XP allows you to add a short cut to your desk top)
The following settings apply for windows 95 - 98/ME
a. Go to "My Computer / Dial-up Networking"
b. Double Click on "Make new Connection"
c. Enter "Infogen" into the "Type the name for the computer you are dialling" field. Click "Next"
d. Type "0867 46 364" into the phone number field (Do not enter the area code/country code). Click "Next"
e. "You have successfully created a dial-up connection called Infogen. Click "Finish"
f. Go to "My Computer / Dial-up Networking"
g. Right click on the "Infogen" icon, in the menu, left-click on "properties"
h. Untick "Use area code and dial-up properties"
i. Click on the "Server Types / Networking" Tab
j. Make sure the only 2 options ticked is "Enable Software Compression" and "TCP/IP". Click "OK"
k. You are now ready to connect.
How can I put a Dial-up Connection on my desktop?
Go to your networking folder where your connection is held. Right click on it and select "Create Short-cut".
How can I connect by opening Internet Explorer?
Open Internet Explorer, and go to "Internet Options". Under the "Connections" tab, select your Infogen Connection from the "Dialup or Virtual Private Network" box
Make sure "Always Dial my Default Connection" is selected. Click "OK".
Then go to the File menu in Internet Explorer, and ensure there is no tick next to "Work Offline".
How can I connect by opening Outlook Express?
Open your mail client and select your "Tools / Preferences" option. Then select "Options". Under the "Connections" option you are able to specify a
connection to connect with each time your mail client opens up. Select your desired connection, then click "OK"
My password doesn't appear to be working?
First check that "Caps Lock" is turned off as passwords are case sensitive. If your password is all in lower-case, unlock the caps lock, and retype the password
again.
It is a good idea to delete and retype both the username and password, to ensure you are indeed typing the password in lower-case. If you are still having problems please call the
helpdesk on 0800 188 111.
My saved password isn't working?
Because your dial-up password is stored in your computer, it's possible for the password list to become corrupt. Delete and retype both your
username and password, this will refresh the password list in Windows. If you are still having problems please call the helpdesk on 0800 188 111.
How long can I stay connected?
You may stay connected as long as you like (which may affect your monthly charges), but after 4 hours of inactivity, we reserve the right to end your connection to avoid our network from overloading. If this does occur, simply log in again.
Can I connect immediately?
Yes, just complete the online forms and once we have registered your details you will be able to dial up and use the internet.
Why does my modem disconnect?
If your modem randomly disconnects from the Internet, and you are experiencing poor throughput, this may be caused by your baud rate
being set incorrectly.
Click on Start. Choose Settings, Control Panel, then System. Click on the Device Manager tab. Double-click on Ports (COM & LPT). Now, depending on which COM port
your modem is correctly installed on, open that port. By choosing the Port Settings tab, you can set a more efficient baud rate and also turn Data Flow on/off.
If you own a 14.4 or 28.8 modem, the baud rate under Port Settings should be set at 38400. If you own a 33.6 or 56k modem, the baud rate under Port settings should be set
at 57600.
What to do if you are having problems connecting or getting a poor connection rate?
This situation often occurs in rural areas and it may be necessary to lower the speed you connect at, as your modem is unable to maintain the faster Dial up speeds.
If you are running Windows 95/98/ME, just ad the appropriate modem string from the list below. To find out what type of modem you have installed, click on Start, Settings, Control Panel then modems.
To add the Extra String to your modem, double click on My Computer, then Dial-up Networking (for Windows ME, Dial-up Networking is located in the Control Panel). Right click on your Infogen connecton, then left click on
Properties. Click on the Configure button lower-down, click on the Connection tab along the top, and then the Advanced button lower-down. Type the appropriate string for your modem in the field for Extra String.
If you are running Windows 2000/XP, to find out what type of modem you have installed, double click on My Computer, then Control Panel. Double click on the Phone and Modem options icon, then click on the Modems tab
along the top. Click om the Properties button lower-down, then click on the Advanced tab along the top. Type the appropriate string for your modem in the field for Extra Initialization String.
Note: If you are unable to connect after adding the below extra string, then this is not the right string for you. Customers using Windows 95 and 98, will need to restart their computer after adding the extra string, or
you will get Error 630 when trying to connect without restarting your computer.
Rockwell/Conexant HCF/SoftK56 (Internal) modem
Add +MS=V34,1 to the extra string
Rockwell/Conexant External modem
Add +MS=11
Lucent Winmodem
Add s38=0-v90=0
If you do not use one of the above modems just contact the Helpdesk on 0800 188 111 to find the appropriate extra string to use.
Need to ask another question?
Send us an email at help@infogen.net.nz
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