Getting Help Contact Us Terms and Conditions
 
Infogen Online Help Center


Frequently Asked Questions

Infogen Dialup Help
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Toll Free Number:
0867 463 64
Advanced Dialup Help

Infogen Broadband Help
trans Username Format: username @infogen.net.nz
trans VPI: 0
trans VCI: 100
trans Operating Mode: G.992.1 G.DMT or ANSI T1.413 iss 2
trans Authentication Protocol: PPPoA
trans Framing: VCMUX (RFC-2364)
Advanced Broadband Help

Infogen Email and News Settings
transIncoming (POP3) Server: pop3.infogen.net.nz 
trans Outgoing (SMTP) Server: smtp.infogen.net.nz 
trans IMAP Mail Server: imap.infogen.net.nz 
trans News (NNTP) Server: news.infogen.net.nz 


Resolution Process

If something is wrong, let's fix it.

At Genesis Energy we are ready and able to solve any problems or answer any complaints that may exist between ourselves, or our suppliers and you, our customer.

Click here if you have a complaint, problem or issue you want help with.

Click here if you want to download the Infogen Resolution Process.


For further assistance phone our helpline 0800 188 111
    genesisenergy.co.nz